Who We Are

This Privacy Policy (“Policy”) applies to Globfone telecommunication service which hereafter is referred to as “Globfone”, “we” or “us”, etc. Globfone, as administrator of personal data is a company/partnership/sole proprietorship registered in Poland ul. Druskiennicka 27, 81-533 Gdynia (hereinafter: “Administrator”). Globfone provides affordable text messages, VoIP calls, text and video chat as well as peer-to-peer file sharing services. In matters relating to personal data, you can contact the Administrator using email address: dpo @ globfone.com

Globfone believes in fairness, transparency and accountability in the collection and use of personal information.  In this spirit, we have created this Policy to explain our approach in processing personal information in connection with globfone.com (hereafter the “Site”) and the choices you can take to access and/or control your information.

By using our website and Services, you represent that you have read this Policy and our Terms of Use, including our use of cookies, and agree to be bound by them. If you do not agree with the way we process personal information, and by extension, this Policy, we advise that you do not use the Site and Services. This Policy also accounts for data protection obligations under the General Data Protection Regulation (EU) No 2016/679 of the European Parliament and Council of 27 April 2016 on the protection of personal data and on the free movement of such data, and repealing Directive 95/46/EC.

 

The other phrases used in the Privacy Policy mean:

User – any person using the Globfone Services;
Services – provision of services provided by the Administrator on the basis of the Regulations of the “Globfone.com” portal;
Cookies – information saved by the server on the User’s computer or other end device in a text file, which the server can read when reconnecting from this computer or other User’s end device, respectively, described in detail in this Policy;
End User – addressee of the message/telephone conversation;

 

Purpose and scope of personal data processing

The purpose and scope of processing and the circle of recipients of the processed data result from the actions taken by the User via the website: Globfone.comThe User’s personal data is disclosed only to entities that actually participate in the process of providing the service.Personal data is processed for the purpose of complaint proceedings; apart from the cases described above, the Website does not process personal data.The use of communication services does not involve the transfer of the subscriber’s personal data or the acquisition of such data in any other way by the entity providing the service. The administrator only has the transmission data necessary to perform the service. The data acquired by the Administrator in connection with the provision of the service do not allow the Administrator to determine the identity of the User and the End User. The administrator does not have access to the database of subscribers of telecommunications undertakings, so it is not possible to identify such a person.Personal data is transferred to third parties, such as:

1. hosting company on the basis of entrustment;
2. companies whose services the Administrator uses to conduct business;
3. postal and telecommunications operators;
4. payment operators;
5. authorized state authorities.

The set of personal data includes the following data:

1. Phone number;
2. e-mail adress;
3. name;
4. last name;

Providing the above data is voluntary, but necessary to use the services offered on the Website, such as:
a) complaint – data in the form of: telephone number, email address;
b) installing and using the Application referred to in the Regulations available at the link: https://play.google.com/store/apps/details?id=com.globfone.messenger and https://apps.apple.com/us /app/globfone-sms-messenger/id1388362203 – data in the form: phone number.;
c) making a phone call, sending a text message – requires providing data in the form of the telephone number of the recipient of the call / text message.

The website identifies Users only by their mobile phone number and only if the user has installed the application.
Using the website from a browser does not require providing any data except for the declared name/nickname of the user, which can be any and does not have to contain data.The User’s contact details, such as name and surname, e-mail address and telephone number, are processed on the basis of information obtained directly from the User when, for example, he submits a complaint, wants to check the activity regarding his own number, contacts a member of our team, sets up an account in the Application, where he gives his name or name and surname as a nickname, etc.
The website does not collect or process personal data in connection with its use by users from the service for any purpose other than those indicated above. If the user discloses his personal data in connection with the complaint procedure, these data will be processed only on an ad hoc basis and only for the purposes for which they will be made available, in accordance with the privacy policy. Once the purpose for which the personal data has been made available ceases or is fulfilled, they will be permanently deleted.In addition to the personal data referred to above, transmission data that is not personal data is also collected, i.e.: recipient’s telephone number, IP address, http User Agent.
If you live in the European Union, EEA, United Kingdom or Switzerland, or are located outside of the United States: (i) you agree that by using the Services, personal information about you may be transferred to our servers in connection with the purposes set out in this Privacy Policy and expressly consents to such transfer, and (ii) understands that Data Protection laws in some countries, such as the United States, may not be as stringent as those in your country of residence.

 

The basis for the processing of personal data 

Providing personal data is voluntary.The basis for the processing of personal data is the User’s consent expressed by his voluntarily providing data and using the services of the Website, which means reading and accepting this Policy.Personal data will be processed after the performance of the contract for the period of pursuing claims and defending rights in connection with the conducted activity, as well as for the period required by law, including in particular tax law.In the manner described in this Policy, personal data related to telecommunications events are also processed for the period required by separate regulations.

 

Rights of the person whose personal data is processed

The User has the right to access their personal data at any time, and at their request, information on the type and method of data processing will be provided.In the event of irregularities in the processed data, the User has the right to request the Administrator to correct the processed data.
The User has the right to request the Administrator to delete the processed data at any time, e.g. in a situation where their further processing for the purpose of collecting them is no longer necessary, in the event of withdrawal of consent to their further processing, the Customer’s objection to their further processing.
The User has the right to limit the processing of personal data for the duration of the application and the procedure for rectification of personal data, deletion of personal data or objection to the processing of personal data. In the case of automatic processing of personal data, the User has the right to request the transfer of personal data to another Administrator. If the User does not want his personal data to be processed for a specific purpose, he has the right to object to the processing of data for this purpose by the Administrator, including profiling.  The right to object will not be exercised if there are valid legitimate grounds for processing, interests, rights and freedoms superior to the User, in particular to establish, pursue or defend claims.
At any time, the User has the right to withdraw consent to the processing of personal data, which will result in no further processing. At the same time, it should be borne in mind that the withdrawal of such consent may prevent the provision of certain services to the User.
The User’s rights in connection with the processing of his personal data may be exercised after contacting the Administrator in the following way: by post or electronically via e-mail (using the data indicated in this Policy). The implementation of the User’s requests and requests regarding the processing of his personal data will require confirmation of his identity by the Administrator. The Administrator will consider the User’s request immediately, not later than one month from its receipt. This does not apply if, due to extraordinary circumstances, it is not possible to meet the indicated deadline. Then the Customer will be informed about the occurrence of such a situation.
The User has the right to lodge a complaint with the President of the Office for Personal Data Protection against the actions of the Administrator.

 

Transfer of personal data to a third country 

The Administrator declares that the User’s personal data may be transferred to third countries which, in the opinion of the European Commission, provide an adequate level of protection.
The administrator guarantees an appropriate level of protection and security of personal data that meets the requirements of the GDPR. If the User comes from a region where protection of personal data processing is required, the regulations applicable there apply. The level of protection of Personal Data outside the European Economic Area (EEA) differs from that provided by European law. For this reason, the Administrator transfers Personal Data outside the EEA only when necessary and with an appropriate level of protection, primarily through:

1. cooperation with entities processing Personal Data in countries for which an appropriate decision of the European Commission has been issued regarding the determination of an adequate level of protection of Personal Data;
2. the use of standard contractual clauses issued by the European Commission;
3. application of binding corporate rules approved by the competent supervisory authority.

 

Cookies and usage data

Cookies are text information in the form of text files, sent by the server and saved on the side of the person visiting our website.The information collected concerns the IP address, type of browser used, language, type of operating system, Internet service provider, information about time and date, location and information sent to the website via the contact form.The personal data administrator processes the data contained in Cookies when visiting the website: http://globfone.com for the following purposes:a)remembering user traffic on the website,b)remembering data from completed contact forms or surveys,c)adapting the content of the website to the individual preferences of users (e.g. regarding colors, font size, page layout and optimizing the use of the website,d)keeping anonymous statistics showing how the website is used,e)developing and improving as well as ensuring the security of services, preventing fraud and removing errors necessary to provide services to the user, while geolocation data and data resulting from scanning the device for identification purposes may be processed only to the extent necessary to perform the tasks.Everyone has the option of specifying the conditions for the use of cookies using the settings of their own web browser. If you do not agree to the processing of Cookies, you can partially limit or completely disable the possibility of saving Cookies.Web browser settings regarding Cookies are important from the perspective of consent to the use of Cookies by us. Consent may be expressed by not changing the web browser settings.If you do not agree to the processing of cookies, change the settings of your web browser for their processing.An exemplary cookie management instruction is available at: http://www.allaboutcookies.org/manage-cookies.The administrator processes operational and statistical data related to the use of the website, including the IP address and domain, to generate statistics helpful in administering the website. The data is aggregate and anonymous and does not contain features identifying website visitors.
User Information Monitoring Tools – we monitor information about users using the following tools: Google Analytics, Google Ads, Google Firebase, Google Adsense, Google Admob, Google Play, Apple AppStore, Apple for Developers which allow you to record user behavior on the website or in device apps.The entities providing services corresponding to the above-mentioned tools for monitoring information about users have joined the EU-US-Privacy Shield program and have the Privacy Shield certificate confirming the guarantee of the level of protection of personal data resulting from the GDPR.

 Scope of used Cookies – our App and website uses cookies to make them work better, improve and personalize user experience and for advertising purposes.  A cookie is tiny text-string file saved on to the user’s device by a web server upon visiting the site. Cookies contain information about the site of origin and duration of expiry of the cookie. Some cookies are only active when you browse the site or app and disappear immediately when you exit the site or App (“session cookies”) and other cookies may remain in the user’s device until their specific expiry period (“persistent cookies”).We use the following Trackers on our website:

1.  strictly necessary cookies, i.e. cookies that enable the use of our Website and its individual functions. The information collected relates to the use of our website (e.g. website scripting language and so-called security tokens) and allows us to provide the services requested by Users,
2.  analytical cookies. These types of cookies collect information about how users use our website. The information collected by these cookies is only used to improve the user experience. Sometimes these types of files are placed by third parties that provide web traffic and analytics services. We use Google Analytics tools. Information on how Google processes and collects information about you and how you can object to it can be found in the Google Policy. You can object to the use of Google Analytics as follows: https://tools.google.com/dlpage/gaoptout
3. functional cookies, above cookies allow you to remember the choices you have made, e.g. the choice of the country from which you visit our website, the language you have chosen and any changes you have made to the font size and other parameters of individual websites, which can be adjusted to improve the comfort and pleasure of using from the site.
4. advertising cookies, these are files that record your visit to our Website and the pages you have visited before. The collected information helps advertising systems, including Google Adsense and Google Ads, to make our Website and the marketing content displayed on it more tailored to your interests. These files also help measure the effectiveness of marketing or information activities. We may share information with third parties for this specific purpose. These cookies also remember other websites you visit. Globfone is not responsible for privacy practices of third party services.

To understand how to opt-out of Google’s online behavioural advertising and how to opt-out, please read more from Google’s Help and privacy pages at: http://www.google.com/intl/en/policies/privacy/ .
To opt out of Google Analytics, you may install the Google Analytics opt-out add-on on your browser, available at: https://tools.google.com/dlpage/gaoptout .
For more information about Google AdWords advertising, please visit:https://policies.google.com/technologies/ads.
To know more about Facebook interest-based ads and how to opt-out, please visit:https://www.facebook.com/policies/cookies/

Please note that you can control cookies being downloaded on your devices by adjusting the security or privacy settings of your internet browser to block, accept or clear cookies.  For more information about cookies, visit www.allaboutcookies.org

Final Provisions 

Globfone may change or update this Policy at any time to take into account any change in how we collect, use and disclose information. We will also post notice of and the updated policy on a clearly visible and accessible page of this website. We recommend our users to review this Policy regularly because it gives you ways to control how your important personal information is collected and used. 

For any questions regarding this Policy or your rights to access and control of information we hold about you, or for any complaints regarding our data processing activities, please contact us via e-mail at dpo @ globfone.com  or write to us at the address provided below.